Responsible Gaming
at baa99

baa99 enforces a strict minimum age requirement of 18 years for all players across Bangladesh and every other market in which the platform operates. This policy is non-negotiable and is applied consistently at the point of registration, at the time of the first withdrawal request, and whenever our security team identifies a potential age-related concern.

Verification at registration: When you create a baa99 account, you are required to confirm that you are 18 years of age or older. Providing false information about your age at the point of registration is a violation of baa99's Terms and Conditions and will result in immediate account suspension, with all winnings and deposits subject to forfeiture in accordance with those Terms.

Document-based age verification: Before your first withdrawal is processed, baa99 requires you to submit a copy of a valid government-issued identity document — such as your Bangladesh National Identity Card (NID), passport, or driving licence — that clearly shows your date of birth. Accounts that fail to pass document verification will not be permitted to withdraw funds.

Ongoing monitoring: baa99's security and compliance team monitors account activity for patterns that may suggest underage access, including unusual play patterns or discrepancies between registered and verified identity information. Any account flagged during this monitoring process will be suspended pending a full identity review.

For the majority of players, gambling on baa99 is a form of entertainment — a fun way to follow cricket matches, enjoy slots, or try their luck at live casino games. However, for a minority of players, gambling can shift from a leisure activity into a behaviour that causes genuine harm to their finances, relationships, and mental health.

The first step toward getting help is recognising when gambling is no longer under your control. baa99 encourages all players to periodically review their own gambling habits honestly. The following self-assessment questions are provided as a guide — not a clinical diagnosis — to help you reflect on whether your relationship with gambling remains healthy.

If you answer "yes" to three or more of these questions, baa99 strongly recommends that you use the account tools described in the sections below, or contact our support team directly for guidance on next steps.

Self-exclusion is baa99's most powerful responsible gaming tool. It is designed for players who recognise that they need a significant break from gambling and want a firm, enforced barrier to prevent further access. Unlike a simple time-out, a self-exclusion period cannot be reversed before its end date — this intentional design removes the temptation to cancel the exclusion impulsively during a moment of craving.

How to request self-exclusion: Contact the baa99 support team at [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and the exclusion duration you require. Your account will be suspended within one business day of receipt of your request, and all marketing communications will be halted immediately.

What happens during self-exclusion: During a self-exclusion period, you will not be able to log in to your baa99 account, place bets, or access any gaming content. Any balance remaining in your account at the time of exclusion will be held securely and can be requested for withdrawal — subject to standard identity verification requirements — by contacting support.

Time-out (short-term break): If you want a shorter, temporary break without committing to a full self-exclusion, the time-out feature pauses your account for a period you choose. During a time-out your balance is untouched, and your account resumes automatically when the period ends. No action is required to reactivate.

baa99 is strictly an adult platform and takes the protection of minors very seriously. If you share a device — such as a mobile phone, tablet, or computer — with children or young people under the age of 18, it is your responsibility as an adult account holder to ensure that minors cannot access your baa99 account.

Keep your login credentials private: Never share your baa99 username or password with anyone, including family members. Store login credentials securely and ensure that auto-fill or saved password features are not accessible on shared devices.

Log out after every session: Always log out of your baa99 account when you finish playing, especially on any shared or family device. Leaving an active session open on a shared device is one of the most common ways minors gain unintended access to gambling platforms.

Use device-level parental controls: Bangladesh mobile devices running Android or iOS both offer built-in parental control features that can restrict access to specific apps and websites. We recommend enabling these controls on any device that children may use. Third-party parental control applications can provide additional layers of filtering beyond what the device operating system offers natively.

Browser-level filtering: Most modern browsers offer content filtering options, and a variety of third-party browser extensions and DNS-level filtering services are available that can block gambling-related content on shared devices. These tools are particularly useful for households where children regularly use family computers or tablets for schoolwork and leisure.