Privacy Policy for
baa99 Players

baa99 collects personal information about you when you register an account, make deposits or withdrawals, use platform features, contact our support team, or otherwise interact with the baa99 website or mobile browser experience. The categories of information we collect are described below.

Registration information: When you create a baa99 account, we collect your full legal name, date of birth, email address, Bangladesh mobile phone number, and the password you choose. This information is required to create and secure your account and to verify your identity.

Identity verification documents: When you request a withdrawal for the first time, or when baa99 initiates a verification review, we collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. These documents are used solely for age and identity verification purposes.

Financial information: When you make a deposit or withdrawal, baa99 collects details of the payment method used, including the mobile wallet number (bKash, Nagad, Rocket, Upay, or SureCash) or bank account details. baa99 does not store full card numbers or full bank account credentials on its own servers. Payment processing is handled by the respective payment provider under their own security infrastructure.

Transaction records: baa99 maintains a complete record of all deposits, withdrawals, bonus claims, and betting activity associated with your account. These records are retained for regulatory compliance and for resolving any disputes that may arise.

Technical and usage data: When you access baa99, our servers automatically record certain technical information including your IP address, browser type and version, device type, operating system, referring URL, pages visited, session duration, and clickstream data. This information helps us optimise platform performance, detect fraudulent access, and improve the user experience.

Communications: When you contact baa99 customer support via email or live chat, we retain a record of those communications, including the content of your messages and the support agent's responses. This helps us maintain service quality and resolve recurring issues efficiently.

baa99 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for each purpose.

Payment service providers: To process deposits and withdrawals, baa99 shares the relevant payment details with the payment provider you have selected — such as bKash, Nagad, Rocket, Upay, or SureCash — or with your bank. Each payment provider processes your data under their own privacy policy and security standards. baa99 recommends that you review the privacy policy of your chosen payment provider.

Game providers: Third-party game studios whose games are hosted on the baa99 platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive session data (such as a pseudonymous player token and bet values) necessary to deliver game functionality. These providers do not receive your full identity or financial data.

Identity verification services: Where baa99 uses a third-party identity verification service to validate identity documents, that service will receive a copy of the document you submit. Such services are contractually bound to use that data solely for verification purposes and to maintain it under appropriate security controls.

Legal and regulatory disclosure: baa99 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or regulatory obligation. Where legally permissible, baa99 will notify affected account holders of such disclosure requests.

Business transfers: In the event that baa99 undergoes a merger, acquisition, or transfer of its business assets, personal data held by baa99 may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any material change to the data controller responsible for their personal data.

baa99 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security posture is reviewed and updated on a regular basis in line with industry standards.

Encryption in transit: All data exchanged between your browser and the baa99 platform is encrypted using 256-bit SSL/TLS protocols. This applies to every page of the platform including the login page, cashier, account settings, and game sessions.

Encryption at rest: Sensitive data fields — including identity document images and financial account references — are encrypted when stored in baa99's database infrastructure. Passwords are stored using a one-way cryptographic hashing algorithm and are never stored or transmitted in plain text.

Access controls: Access to personal data within baa99's internal systems is restricted on a strict need-to-know basis. Staff members can only access the categories of player data relevant to their specific role. All internal data access is logged and subject to periodic audit.

Fraud and anomaly detection: baa99 uses automated monitoring systems to detect unusual patterns of account access, login attempts from unfamiliar locations, and financial activity inconsistent with normal player behaviour. Suspicious events trigger an immediate security review.

Your responsibility: While baa99 maintains strong platform-level security, the security of your baa99 account also depends on you keeping your login credentials confidential. baa99 strongly recommends using a unique password for your baa99 account and enabling optional two-factor authentication (2FA) via your account settings.